Frequently asked questions regarding Self-managed Commerce
General
What is Self-managed Commerce?
How do I sign up for an account?
Which cryptocurrencies can I accept?
How much does it cost to use Coinbase Commerce?
Are there role permissions available to allow for multiple users to log into the same account with different credentials?
Does Coinbase Commerce offer a sandbox/test environment?
What types of customer information can I collect?
How can I withdraw my crypto?
Payments
How can I accept payments using Coinbase Commerce?
What is “Pay with Coinbase”?
What are the transaction statuses?
Are there any OFAC checks done on each transaction?
Refunds
How do I refund a customer payment?
Can I initiate a partial refund?
Reporting
What types of reporting do you provide and how do I generate reports?
How do I calculate my fees?
How do we share these reports?
Can I see the blockchain data of these transactions?
APIs
Where is our API documentation located?
Can I automate withdrawals on my Self-managed Commerce account?
What is the difference between the merchant user interface and API?
Are we rate limited?
Frequently asked questions regarding Coinbase-managed Commerce
General
What is Coinbase-managed Commerce?
How do I sign up for an account?
Why does Coinbase-managed use two separate interfaces?
Which cryptocurrencies can I accept?
How much does it cost to use Coinbase Commerce?
Are there role permissions available to allow for multiple users to log into the same account with different credentials?
Does Coinbase Commerce offer a sandbox/test environment?
What types of customer information can I collect?
Payments
How can I accept payments using Coinbase Commerce?
What is “Pay with Coinbase”?
What are the transaction statuses?
Are there any OFAC checks done on each transaction?
Refunds
How do I refund a customer payment?
How do I refund crypto if I only hold USD?
Auto-conversions
How do auto-conversions work?
Do my funds settle immediately? How are you reducing our risk of crypto volatility?
Am I guaranteed to receive the full amount requested?
Can I settle a portion of funds in crypto?
Once USD has settled on Coinbase Exchange, how do I withdraw the funds to a bank account?
Can my USD deposits on Exchange be withdrawn to my bank account automatically?
Reporting
What types of reporting do you provide and how do I generate reports?
How do I calculate my fees?
How do we share these reports?
Can I see the blockchain data of these transactions?
What are the differences between statements on Coinbase Exchange and reports on the merchant dashboard?
APIs
Where is our API documentation located?
What is the difference between the merchant user interface and API?
Are we rate limited?
Can I increase my rate limit?